Your Top FAQ Assembled In One Place

You can see all SIS brands and products in the top menu, on the home page, or on the Shop page.

Another way to find your favorite products is to browse through “Search of products” in the top right corner and type any category or any product to narrow down your search.

Else, please follow these steps.

• 1. Choose the item and click on Add to Cart to place it in your cart.
• 2. Once you have finished shopping, click on the cart icon to view the items in your cart. If you’re happy with the items in your bag, click on the Checkout button.
• 3. If you already have an account, we recommend login in to save time. If you don’t have it, fill in all the required details.
• 4. Review and confirm the items in your order.
• 5. If you have a promo code or voucher to spend, you’ll need to enter this under the Coupon tab.
• 6. Select your preferred payment method and click “Pay now.”

An email confirmation will be sent to your registered email address to let you know your order’s details. It’s worth checking that SIS is marked as a safe sender in your email account or checking your junk mail, as our emails may be routed there automatically.

We currently accept Visa, MasterCard, Maestro, American Express credit/debit cards, and Apple/Google Pay services for your order payment. We take your security very seriously; therefore, your details are safe with us. Find more information about the security under the Terms of Use section. 

Swiss Impact Store partners with Stripe for secure payments and financial services.

We also take fraud very seriously, so all credit and debit card holders are subject to validation and authorization by both us and the card issuer.

To add your card details, log in to your account and click on Payment methods. From there, you can add your payment details and save them to your account if required. During the checkout, you can select one of your saved payment methods. If there are no payment details saved to your account, you’ll be asked to enter them when you place your order.

Today, we accept payments in CHF, EUR, and US dollars.

You’ll be charged in the chosen currency when you pay for your order. If your payment card is registered with a different currency than the one you’re purchasing in, your bank will convert the price using their exchange rate.

We are a multi-brand marketplace with different sellers, which means that your items will be shipped directly to you by each seller. You can find delivery information on a product’s page under the “Store Policies” tab.

If you order items from different sellers, you will receive several parcels. SIS offers free shipping to all the locations SiS sellers deliver to. If you order from local sellers from your country, the “Local pick up” option might be available if supported by a seller.

We offer Standard delivery services to most European countries and most countries worldwide. All of our delivery services are trackable. You’ll receive a shipping confirmation email with a tracking number from a seller once your order has left their warehouse. Keep in mind that if you have ordered items from different sellers, you will receive several tracking numbers and several packages.

The estimated delivery days are displayed on a product’s page and during checkout. Orders are usually processed within 1-2 business days after being placed and delivered within 3-5 days at the latest.

Find more information about shipping & return here.

As soon as you discover a fault, please get in touch with us with the following information

• The order number
  The faulty item’s name and number
  A description of the issue

If you’ve received something you haven’t ordered, please contact us at [email protected]. We will instruct you how to proceed with shipping back the item and refund you as soon as it arrives back at the warehouse.

The SIS team follows every process to ensure customer satisfaction.

Before contacting us, we recommend checking the following:

You may have ordered items from different sellers so that they will arrive in separate parcels. Please check your emails to see if any of your items will arrive separately.
The item/s you ordered may have been out of stock. It’s worth checking your emails (including your junk/spam) to see if we’ve sent you an email about this.

If an item is missing, please contact us, including the order number and the missing item’s name, or raise a support ticket under your Profile.

Before returning an item, think of a friend or a family member who would love to have this product as a gift !

If you wish to return an item, first check on “Store Policies” on a product’s page, how many days you have to return an item. If you are returning an item from the SIS seller, you have 14 to 30 days to return the item (depending on the seller’s terms). If you are still eligible for a return, follow these steps:

• Each seller has different return policies; check a product page for more info.
  Return days vary from seller to seller, but the minimum is always 7 days. Check “Store Policies” for more details.
  Additional costs may be applied as a partial refund. Check “Store Policies” for more details before requesting a refund.
  After a seller has received your return, it can take up to 7 working days for the refund to be processed.

Create a Return

• Log in to “My Account” with the e-mail you used to create the order
  Click on “Orders”
• Fill in the details about the item you’re returning and why you’re returning it
• You will receive further instructions via e-mail
• Take it to your local Post Office or selected drop-off point. Keep hold of your proof of postage in case we need to see it later

We recommend removing or covering your shipping label before attaching your returns label to your parcel.

If you want to return items from multiple sellers, you have to send these back separately.

All returned items should be sent in their original condition and packaging, including tags, e.g., shoes should be returned with the original shoe box. In the unlikely event that an item is returned in an unsuitable condition, we may send it back to you.

Exchange

Please note that you first need to return an item and request a refund, and then reorder an item again. We do not offer, under any circumstances, an automated exchange procedure.

To request a refund or update your payment details or your account information, you need to create an account with us. Under your profile, go to Orders and click on Refund next to the item you would like to return, or contact SIS customer service at [email protected].

Once your return is received and inspected, a seller will send you an email to notify you that they have received your returned item. A seller will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Please note that some sellers charge an additional cost for returned items. You can find return/refund information by going to the store vendor profile or on a product’s page that can be found under the “Store Policies” tab.