Cancellation
You have the right to cancel your order within 14 days without giving any reason.
If you revoke an order, we shall reimburse you all payments we have received from you, including delivery costs, without undue delay and no later than within 14 days from the day on which we received the notification of your revocation of this order. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.
Cancellation form
If you want to revoke the contract, please fill out this form and send it back.
To [here the name, address and, if applicable, the fax number and e-mail address of the entrepreneur by the entrepreneur is to be inserted]:
I/we (1) hereby revoke the contract concluded by me/us (1) for the purchase of the following goods (1)/the provision of the following service (1), Ordered on (1)/received on (1), name of consumer(s), address of consumer(s), signature of consumer(s) (only in the case of communication on paper), date
(1) Delete where not applicable.
Return
You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You shall bear the direct costs of returning the goods.
As soon as you discover a faulty, a missing or a damaged item, please contact us by raising a support ticket under your profile or start a conversation in ChatBox, if supported by us, with the following information:
- The order number
- The faulty item's name and number
- A description of the issue
The SIS team is following every process to ensure customer satisfaction.
