FREE SHIPPING AND FREE RETURNS
1 People always provide FREE standard shipping on ALL orders no minimums or exclusions!
Returns must be unworn with the original tags attached (including the security tag, if applicable) and with the original packaging; returned merchandise that does not satisfy these requirements may not qualify for a refund.
If you have received defective, damaged or incorrect merchandise, please contact us directly.
In the interests of hygiene, we do not offer refunds on face masks.
In the interests of hygiene, we do not offer refunds on underwear & swimwear if the hygiene seal has been removed or the product’s quality is unsatisfactory.
PROCESS
In order to request a refund, you need to create an account with SIS. Under your profile, go to Orders and click on Refund next to the item you would like to return or contact SIS customer service at info@swissimpactstore.com.
After filling the form or contacting us for the return, we will send an email with a free return label. The item(s) needs to be packed in the box as you received it and wrapped to protect it. Print the return label and attach it on the top of the return package.
Request you to drop the package at the nearest shipping centre as mentioned on the label.
