In order to request a refund, you need to create an account with SIS. Under your profile, go to Orders and click on Refund next to the item you would like to return or contact SIS customer service at info@swissimpactstore.com.
Purchases may be returned for a refund within 14 days from the date of delivery. Customers are responsible for the shipping costs associated with shipping items back to us.
Once your return has been received and accepted, please give it 7 to 10 business days for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your expense. If your return has been accepted, your refund will be issued and you will receive a return confirmation email. Your refund will be completed via the original payment method.
Shipping costs are non-refundable.
