Shipping & Returns

Depending on the delivery address, different tax rules and additional charges may apply. In particular, if the seller ships from outside the client’s territory. SIS has no control over these charges.

Please contact your local customs office for more information before placing your order. No other taxes and no other costs are added (except customs duties in case of delivery abroad).

We take the environmental impact of each delivery very seriously. We implement new practices for protecting our nature and ensuring that each delivery causes less or no harm to the environment. 

We encourage you to order from your local sellers and use the store pick-up services whenever possible. Little effort, significant change! 

As soon as you discover a fault, please get in touch with us with the following information

• The order number
• The faulty item’s name and number
• A description of the issue

If you’ve received something you haven’t ordered, please contact us at [email protected]. We will instruct you how to proceed with shipping back the item and refund you as soon as it arrives back at the warehouse.

The SIS team follows every process to ensure customer satisfaction.

Before contacting us, we recommend checking the following:

You may have ordered items from different sellers so that they will arrive in separate parcels. Please check your emails to see if any of your items will arrive separately.
The item/s you ordered may have been out of stock. It’s worth checking your emails (including your junk/spam) to see if we’ve sent you an email about this.

If an item is missing, please contact us, including the order number and the missing item’s name, or raise a support ticket under your Profile.

Before returning an item, think of a friend or a family member who would love to have this product as a gift !

If you wish to return an item, first check on “Store Policies” on a product’s page, how many days you have to return an item. If you are returning an item from the SIS seller, you have 14 to 30 days to return the item (depending on the seller’s terms). If you are still eligible for a return, follow these steps:

• Each seller has different return policies; check a product page for more info.
  Return days vary from seller to seller, but the minimum is always 7 days. Check “Store Policies” for more details.
  Additional costs may be applied as a partial refund. Check “Store Policies” for more details before requesting a refund.
  After a seller has received your return, it can take up to 7 working days for the refund to be processed.

Create a Return

• Log in to “My Account” with the e-mail you used to create the order
  Click on “Orders”
• Fill in the details about the item you’re returning and why you’re returning it
• You will receive further instructions via e-mail
• Take it to your local Post Office or selected drop-off point. Keep hold of your proof of postage in case we need to see it later

We recommend removing or covering your shipping label before attaching your returns label to your parcel.

If you want to return items from multiple sellers, you have to send these back separately.

All returned items should be sent in their original condition and packaging, including tags, e.g., shoes should be returned with the original shoe box. In the unlikely event that an item is returned in an unsuitable condition, we may send it back to you.

Exchange

Please note that you first need to return an item and request a refund, and then reorder an item again. We do not offer, under any circumstances, an automated exchange procedure.

To request a refund or update your payment details or your account information, you need to create an account with us. Under your profile, go to Orders and click on Refund next to the item you would like to return, or contact SIS customer service at [email protected].

Once your return is received and inspected, a seller will send you an email to notify you that they have received your returned item. A seller will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.

Please note that some sellers charge an additional cost for returned items. You can find return/refund information by going to the store vendor profile or on a product’s page that can be found under the “Store Policies” tab.